Refund policy

Returns：

You can return the item for any reason in new and unused condition for up to 60 days after purchase. We offer store credit with no minimum purchase required for returns over 60 days but before 120 days.

• Your return must be new, unused and in its original packaging. Open and/or used merchandise cannot be returned, with exceptions for defective merchandise and products.
• Due to the high cost of shipping, return postage is your responsibility unless the return is a result of our error. If the item is defective, please Contact Us for pre-paid shipping label. Bira will not be liable for returns that are lost in transit or returned to the incorrect address.
• Pack the items along with your ORDER CONFIRMATION or original PACKING SLIP and ship to Bira through the carrier of your choice. Our address is: Bira Craft Returns. 2508 Strozier Ave, South El Monte, CA 91733.
• Once the return is received, we will refund your purchase price within 5-10 business days.
• The appropriate tax amount by item will be included with your refund. Refunds will be issued in the same form as payment originally used for purchase.

Exchanges:

At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

If you have any doubt, please Contact Us to set up your Returns or Exchanges.

 

Bira Craft and Stationery Inc. reserves the right to limit returns or exchanges.